Types of Communication : Medical Assistants Class


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  • Something that interrupts or hinders the transmission of information from one point to another is called a

    Barrier to Communication

    Rationale: Barriers to communication are anything that interrupt or hinder the transmission of information from one point to another. Barriers can be anything from someone’s personality conflict, the design of a computer network, the environment a person if working in to the stress someone is feeling at work. All of these could jeopardize the communication process. If you aren’t getting along with someone at work, and they try to give you advice, that may not be received as effectively. When you are extremely hot or cold, your attention is then divided on your personal comfort and perhaps not on a conversation someone is having with you. Someone who speaks fluent Spanish, but no English, comes into your urgent care. Their care will suffer to an extent because there isn’t a proper vehicle for the transmission of information. Even the language style someone uses can be an obstacle for communication.

  • A tool used to relay an amount of information either thru verbal or non-verbal processes is called

    Communication

    Rationale: Communication is a tool used to relay an amount of information either thru verbal or non-verbal processes. There are four basic reasons for all forms of communication. The most critical form of communication is the relay of information. This is used constantly by all walks of life in either verbal or non-verbal communication. The second form is to influence those listening. By placing emphasis on certain words, or using certain wording, you can move an audience with speech. Another form is entertainment. Timing and language selection can be molded to project emotion into people. The final basic form is asking for help. Without communication, there could be no attempt in garnering assistance when required. Familiarity with these forms of communication is very important when interacting with people comfortably.

  • The muddling or inconsistencies of information being transmitted between two points is called

    Communication Noise

    Rationale: Everything can be going right in a conversation; the language is understandable, both parties are engaged in the communication, both parties are enjoying the conversation, and there can still be elements working against the transmission of information. Communication noise is the muddling or inconsistencies of information being transmitted between two points. This can be as simple as sitting in a waiting room when a loud fan turns on overhead in a vent. You could be sitting down for lunch and a brisk wind could roll in, and you can no longer hear the speaker across from you. This noise can even be static you hear during a bad connection on a phone call. Each of these examples diffuse the message that is being sent, compounding the difficulty of a clear message being received.

  • A method of sharing information conveyed appropriately for one's station and context is called

    Body Language

    Rationale: In situations that require some flash and flair, some professionalism, a little ceremony, this is when formal communication is desired. Formal communication is a method of sharing information conveyed appropriately for one’s station and context. When interacting with a patient or even some physicians, it sometimes is best to use language that befits your position. Different people have different expectations or understanding of hospital personnel, so it is best to err on the side of caution and present yourself as professionally as you can whilst working with the public. Each interaction you have with a patient can potentially gain or lose a customer for life. So, it pays to be proper.

  • A method of sharing information conveyed appropriately for one's station and context is called

    Formal Communication

    Rationale: In situations that require some flash and flair, some professionalism, a little ceremony, this is when formal communication is desired. Formal communication is a method of sharing information conveyed appropriately for one’s station and context. When interacting with a patient or even some physicians, it sometimes is best to use language that befits your position. Different people have different expectations or understanding of hospital personnel, so it is best to err on the side of caution and present yourself as professionally as you can whilst working with the public. Each interaction you have with a patient can potentially gain or lose a customer for life. So, it pays to be proper.

  • The relay of information thru body language or sounds other than words is called

    Non-Verbal Communication

    Rationale: Not all patients are comfortable in healthcare facilities. Not all patients are comfortable sharing their personal lives with people. As a healthcare professional, it pays to be sensitive to all forms of communication, not just the verbal ones. When taking a history from a patient, make sure to pay attention to the patient’s eye contact, fidgeting hands, the patient’s jaw for clenching, and posture. All of these nonverbal cues can communicate to you whether the patient is uncomfortable, possibly withholding information critical to their care, or in a state of pain. The more sensitive the healthcare worker is to these cues, the better the care they can give to their patients. Non-verbal communication is the relay of information thru body language or sounds other than words.

  • An open route between two individuals or groups through which information is passed is called

    Effective Communication

    Rationale: There are two parts to every conversation, the speaker and the listener. To secure the transfer of information between these two parties, there needs to be a connection. Effective communication is an open route between two individuals or groups through which information is passed. There needs to be time and effort devoted to on both sides of the conversation for the information to be conveyed appropriately. The listener needs to be engaged, open to the communication coming to them and ready to respond. The speaker must be aware of their audience, and portray the information they wish to share in an accessible manner.

  • During the communication cycle, the transmitter is the

    The mouth

    Rationale: There have been a lot of theories and ideas about what communication is, and how it transpires. The communication cycle is best understood by following the model of conversation put in place by Shannon and Weaver in 1949. This template for the transmission of information is broken down into 3 sections, each section comprised of two parts. The first section, or message, is made of the information source and the transmitter. The source is the speaker in the conversation, and the transmitter is the mouth. The second message is the listener. The receiver is the ear, and the destination is the brain for understanding the first message. But, in between the two messages is a channel and noise. The channel is the vehicle for the transmission; in this case it is sound waves. However, this transmission can become muddled by “noise”. This could be other people talking, heavy wind, loud raining, anything that breaks down the understanding of the message.

  • The relay of information by voice is called

    Verbal Communication

    Rationale: Verbal communication is the relay of information by voice. There are advantages and disadvantages to this type of communication, even though it is the most common form. Verbal communication allows the speaker to use wording, verbal cues, language, and dialect to interact with the listener. However, if someone is not as skilled with verbal communication, the speaker can leave themselves open to incorrect interpretations of the point they are trying to get across. This can create further barriers in communication if not remedied.

  • A method of sharing information through decidedly non-professional means is called

    Informal Communication

    Rationale: When having a conversation between colleagues or old friends, the way we talk changes to suit the familiarity. This style of conversation is referred to as informal communication. Informal communication is a method of sharing information through decidedly non-professional means. Informal communication can be witty banter, cheesy pick-up lines, or joking with your friends. But, this style of communication does not always have to be verbal. Informal can also mean text messaging, certain emails, even post-it notes left on a fridge to a roommate. The emphasis of an informal communication is that it does not have to be serious or proper. This is a style of conversation best saved for your co-workers, and not the patient.

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